1. Introduction: Our Commitment to Your Satisfaction
At The Vase Gallery, we take immense pride in the craftsmanship and quality of our Artisanal Vases & Curated Space Accents. We understand that choosing the perfect piece for your home is a significant decision. If you are not completely satisfied with your purchase, we are here to provide a transparent, fair, and seamless return and refund process. Our goal is to ensure your experience with us is as beautiful as the products we curate.
2. Return Window & Eligibility Requirements
We offer a straightforward return policy to give you peace of mind:
Return Window: You have 30 days from the date of delivery to initiate a return.
Condition for Return: To be eligible for a refund, your item must be in the same condition that you received it—new, unused, and unworn.
Packaging: Because our products include fragile ceramics and handblown glass, items must be returned in their original protective packaging (including all foam, bubble wrap, and specialized inserts) to ensure they are not damaged during the return transit. We cannot accept returns for items that have been used or modified.
3. How to Initiate a Return (RMA Authorization)
To maintain a secure and organized return process, we utilize a mandatory Return Merchandise Authorization (RMA) system.
Please follow these steps:
Contact Us: Email our support team at [email protected] with your Order Number and the reason for your return.
Receive Authorization: If approved, we will provide you with a unique RMA number and the specific Return Address instructions.
Pack and Ship: Securely package the item and include the RMA information inside the box.
CRITICAL NOTICE:Please do not send items back to the sender’s address on the original shipping label without contacting us first. Unauthorized returns sent without a valid RMA number cannot be tracked or processed for a refund.
4. Return Shipping Costs & Responsibility
Merchant Responsibility (Damaged or Defective Items): If your vase arrives broken, defective, or if we sent the incorrect item, The Vase Gallery will cover 100% of the return shipping costs. * Requirement: You must contact us at [email protected] within 48 hours of delivery with clear photos of the damaged product and the exterior packaging.
Customer Responsibility (Customer Remorse/Change of Mind): If the return is due to a change of heart, a preference for a different style, or an accidental order, the customer is responsible for the return shipping fees. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
For Vases: Any item that has been filled with water, used for floral arrangements, or shows signs of residue/cleaning cannot be accepted for return.
For Wine Coolers (if applicable): Any unit that has been plugged in, installed, or used for beverage storage is ineligible for a “Remorse Return” due to safety regulations. All original protective packaging must be intact.
5. Zero Restocking Fees ($0.00)
At The Vase Gallery, we believe in full transparency. We do not charge any restocking fees for returned items. Whether you are returning a defective item or simply changed your mind, you will not be penalized with hidden administrative or restocking surcharges.
6. Refund Process & Timeline
Once your return package is received at our facility, our quality control team will perform an inspection:
Inspection Period: We typically complete the inspection within 1 to 3 Business Days of receipt.
Approval & Notification: Once approved, we will notify you via email, and the refund will be automatically applied to your original method of payment.
Banking Timeline: Please note that it may take an additional 2 to 12 Business Days for your bank or credit card company to process and post the refund to your account.
7. Order Cancellations & Fraud Prevention
Cancellation Window: We allow you to cancel your order within 12 hours of purchase for a full refund, no questions asked.
Post-Window Cancellations: After 12 hours, the order has likely entered our secure packaging and logistics workflow. In this case, the order cannot be canceled and must be processed as a standard return after delivery.
Fraud Prevention: We reserve the right to refuse a refund if a return is found to be fraudulent, such as returning a different item than what was purchased or returning an item that has been significantly used or intentionally damaged.
8. Essential Contact Information
If you have any questions regarding your specific return or need assistance with the RMA process, please reach out to our team:
